Helpcenter
Healy World Return and Warranty Policy
for Healy devices purchased online at
Thank you for choosing Healy World. We are committed to ensuring customer satisfaction and stand behind the quality of our products. This policy details the rights of revocation, return and warranties applicable to our customers in Colombia, ensuring a clear and fair process for handling defective or damaged products.
Colombia Specific Return Policy
This policy applies exclusively to consumers who have made purchases through our online shop https://colombia.healy.shop/ and are within the Colombian territory. Our goal is to provide a satisfactory shopping experience, allowing consumers to exercise their right of revocation in an informed manner.
Right of revocation
As a consumer, you have the right to cancel your online purchase under certain conditions, defined as transactions made by individuals for non-commercial or employment purposes. This right specifically excludes online contracts for the purchase of Healy software, subject to applicable laws and regulations in Colombia.
The warranty on Healy products is valid only when accompanied by a valid proof of purchase, such as a sales receipt or invoice, extending a voluntary Healy World warranty of 2 years for specific cases.
- Eligibility for Refunds
Products purchased directly from Healy World https://colombia.healy.shop/ are eligible for return if they meet the following criteria:
They are in their original condition, new and unused, in their original packaging with all tags attached.
They are accompanied by a valid proof of purchase (receipt, invoice or order number).
All accessories, manuals and documentation are included in the return package.
The return package must be properly insured to prevent damage during transport.
Return shipping costs will be borne by the customer. A $10 USD participation fee will be applied to cover shipping and handling costs.
They are not returnable:
- Products with damage or problems resulting from misuse, abuse, negligent handling, accidental damage, unauthorised repairs, normal wear and tear, or misuse according to the manufacturer’s instructions.
- Products that the customer has damaged, including water damage or repair attempts by the customer that result in damage.
- Products lost by the customer or previously reported as defective prior to purchase.
- Products outside the 2-year Warranty Period for devices only, from the date risk passes to the purchaser.
- Return Process
To initiate a return:
- Submit a ticket to our customer support team within 14 days of receipt of your order.
- Please include the details of your order, such as the order number and the items to be returned.
- Our support team will provide you with detailed instructions for the return process, including a return label if your request is eligible.
- Remedies for Defects or Problems
Healy World reserves the right to offer, at its discretion, repair, replacement or refund of the purchase price for products covered under this policy.
- Reimbursement Process
Upon receipt and verification of the returned items, we will process your refund within 14 days, using the same payment method as the purchase. Original shipping costs are excluded, unless the return is the result of our error or the defective product.
- Return of Defective or Damaged Products
Products deemed defective or damaged must be returned in new, unused condition, in their original packaging. The return must be made within the Warranty Period, and upon inspection of the returned product, the customer will be notified of the outcome and will proceed with the applicable remedy.
- Contact
For questions or further information about this policy, contact Healy World at Temistocles -23, Int 8, Colonia Polanco V Sección, Teramin Colombia SAS, CL 150 A 50 30 OF 601, Bogotá, DC, Colombia.
Important Note: This policy may be updated or changed without notice. Please refer to the most recent version on our website for the most up-to-date information.
Estatut : February 2024
