Return and Warranty Policy of Healy World
for Healy and Zero Hertz by Healy products purchased online at
https://colombia.healy.shop/
Thank you for choosing Healy World. We are committed to ensuring customer satisfaction and standing behind the quality of our products. This policy sets forth the revocation/withdrawal rights, returns, and warranties applicable to our customers in Colombia, ensuring a clear and fair process for handling defective or damaged products.
Specific Return Policy for Colombia
This policy applies exclusively to consumers who have made purchases through our online store https://colombia.healy.shop/ and are located within Colombian territory. Our goal is to provide a satisfactory shopping experience, allowing consumers to exercise their right of revocation/withdrawal in an informed manner.
Teramin Colombia S.A.S., in its capacity as seller of the products marketed in Colombia under the Healy and Zero Hertz by Healy brands, with its address at Calle 120A #7-36, Office 702, Bogotá, Colombia, customer service email address contacol@teramin.com.mx and telephone/WhatsApp 310 227 7538, makes this Return and Warranty Policy available to consumers.
Right of Revocation/Withdrawal
As a consumer, you have the right to cancel your online purchase under certain conditions, defined as transactions carried out by individuals for non-commercial or non-business purposes. This right specifically excludes online contracts for the purchase of Healy software, subject to the applicable laws and regulations in Colombia.
Zero Hertz by Healy textile products are intended for personal wellness and comfort. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.
The warranty covers manufacturing defects in Healy-branded products. For Zero Hertz by Healy products, the warranty covers manufacturing, workmanship, or material defects that affect the quality or suitability of the product, including defects in seams, finishes, or fabrics, provided that the product has been used under normal conditions and in accordance with the use, washing, storage, and care instructions provided by the Company.
The Healy World warranty is as follows:
- Two (2) years for Healy, MagHealy, or HighWave® devices.
- One (1) year for the Healy Coil, connection cables, wristbands or bracelets, Healy device clip, Animal Kit, and MagHealy charging base.
- Three (3) calendar months for Zero Hertz by Healy products.
The warranty shall be honored at no additional cost to the consumer. Where applicable, Healy World or the Company shall assume the reasonable costs associated with the repair, replacement, or return of the product, in accordance with applicable law.
- Eligibility for Returns
Without prejudice to the legal rights that may correspond to the consumer under applicable Colombian regulations, Healy World offers a commercial return policy of fourteen (14) consecutive days counted from receipt of the order, provided that the product meets the conditions established in this policy.
Products purchased directly from Healy World https://colombia.healy.shop/ are eligible for return if they meet the following criteria:
- They are in their original condition, new and unused, in their original packaging with all tags attached.
- They are accompanied by valid proof of purchase (receipt, invoice, or order number).
- They include all accessories, manuals, and documentation in the return package.
- The return package must be properly insured to prevent damage during transport.
Return shipping costs shall be borne by the customer, except in cases where the return is the result of an error attributable to Healy World or of a defective product covered by warranty.
The following are excluded from return:
- Products with damage or problems resulting from misuse, abuse, negligent handling, accidental damage, unauthorized repairs, normal wear and tear, or improper use according to the manufacturer’s instructions.
- Products damaged by the customer, including water damage, exposure to high temperatures or sunlight, or attempted repair by the customer resulting in damage.
- Products lost by the customer or previously reported as defective before purchase.
- Damage caused by alterations, adjustments, or repairs performed by third parties.
- Natural wear and tear resulting from ordinary use of the product, provided that it does not correspond to a quality or workmanship defect.
- Software, digital content, licenses, or services already activated, downloaded, or consumed, unless otherwise provided by applicable law.
- Failure to comply with the washing, drying, storage, preservation, or maintenance instructions provided (applicable to Zero Hertz by Healy products).
- Products outside the applicable warranty period according to the type of product: Healy devices, accessories, or Zero Hertz by Healy products.
- Return Process
To initiate a return under the fourteen (14) consecutive day commercial return policy:
- Submit a ticket to our customer support team within 14 consecutive days following receipt of your order.
- Include your order details, such as the order number and the items to be returned.
- Our support team will provide you with detailed instructions for the return process.
For requests related to warranty for defects, damage, or product issues:
- The consumer must contact the support team within the applicable warranty period according to the type of product.
- Where applicable, the consumer must provide photographs or other evidence of the reported defect, damage, or issue.
- If the return or claim is accepted for processing, the consumer must send the product back in accordance with the instructions provided.
- Failure to follow the indicated return procedure may delay the processing of the claim or return.
- Remedies for Defects or Issues
If a product is determined to be defective, non-conforming, or not functioning normally for the purpose for which it was manufactured, Healy World will provide the remedy required by applicable law and by the circumstances of the case. Depending on the nature of the defect and as permitted or required by Colombian legislation, the applicable remedy may include repair of the product, replacement of the product, or refund of the amounts paid, as applicable.
- Refund Process
After receipt and verification of the returned items, Healy World will process the refund within a maximum period of fifteen (15) business days, using the same payment method used for the purchase, where technically possible. Final crediting times may vary depending on the consumer’s bank or payment processor. The foregoing shall be without prejudice to the legal terms applicable to cases of withdrawal, warranty, or payment reversal.
In voluntary commercial returns, original shipping costs are excluded, unless the return is the result of an error attributable to Healy World or of a defective product covered by warranty.
- Return of Defective or Damaged Products
Products considered defective or damaged must be returned clean, complete, unmodified, with their tags where applicable, and in their original packaging. The return must be made within the warranty period and, after inspection of the returned product, the customer will be notified of the result and the applicable remedy will be processed.
- Important Consumer Protection Statement
This policy is complementary and shall not be interpreted as limiting any mandatory consumer rights under the laws of Colombia. In the event of a conflict between this policy and a mandatory applicable rule on consumer protection, the applicable legal provision shall prevail.
- Contact
For inquiries or more information about this policy, please contact Healy World at Teramin Colombia S.A.S., Calle 120A #7-36, Office 702, Bogotá, DC, Colombia.
Important Note: This policy may be updated or modified without prior notice. Please consult the most recent version on our website for the most up-to-date information.
- Effective Date:May 2026
