Terms and Conditions of Healy World in Colombia 

1. APPLICABILITY 

1.1 General information on these Terms of Use for https://colombia.healy.shop/ 

Thank you for visiting https://colombia.healy.shop/. This website is operated by Teramin Colombia SAS, located at CL 150 A 50 30 OF 601, Bogotá, DC, Colombia, and is provided as a service of Healy World. Access to and use of the content, information and services available on this website are subject to acceptance of and compliance with the terms and conditions set out below in their latest version. We encourage you to read these terms carefully before using our site. By accessing it, you enter into a legally binding agreement with Healy World, which governs your use of our website, including all services available on it, as well as any purchases of Healy World products or Packages offered by us. 

1.2 Acceptance of terms 

By registering, subscribing to paid services or purchasing products or other content, you agree to these Terms. By accessing or using a website or service controlled by Healy World, you also agree that you are legally authorized to accept the Terms on your own behalf and on behalf of all parties you represent in connection with your use of a website or service. If you do not agree to the Terms, you are not authorized to use any website or service. 

2. ORDERING PROCESS 

2.1 Details required for placing orders 

The customer shall place orders with the Company in a manner acceptable to the Company, clearly providing product reference numbers, desired quantities and expected delivery dates. Orders placed verbally or by e-mail or fax will not be accepted. 

2.2 Conditions and restrictions of the Company 

Acceptance and confirmation of all orders by the Company shall be subject to the terms set out in this Agreement. The Company reserves the right, in its absolute discretion and without incurring liability, to refuse any order from the customer. In addition, the Company may, without liability, refuse to sell or ship any product if it believes that such sale or shipment would violate applicable laws in Colombia or other countries. 

2.3 Prohibition on modification or reverse engineering 

The customer agrees to support the Company and its original products, refraining from copying, reverse engineering or promoting the products as if they were their own creation. 

3. FAST START” PROMOTION 

3.1 Benefits of the “Fast Start” Promotion 

The “Fast Start” promotion is designed to reward Healy World members who, just after joining, successfully onboard new members who purchase Healy World products. Rewards are awarded in two stages: “Onboarding + 1” and “Onboarding + 2”, indicating that the new member’s enrolment and product purchase must occur within the first or second month after joining. For more details on the “Fast Start” promotion, we invite you to consult the brochure available in the download section of our BackOffice. 

3.2 Get a “Device Bonus” with “Fast Start”. 

By participating in the “Fast Start” promotion, you have the opportunity to receive a Healy World device free of charge as a bonus (options: Healy Gold Edition, Healy Holistic Edition, Healy Resonance Edition or Healy Resonance Plus Edition), depending on your qualification level. 

3.3 Fast Start Device Conditions 

Devices obtained through the Fast Start promotion are considered a business gift and become the property of the Healy World member. These devices are not to be resold and are given for the sole purpose of supporting the member in promoting their business within Healy World. 

4. REWARDS 

4.1 Promotion 

The “Rewards” promotion is designed to reward Healy World members who earned benefits through “Fast Start”, promotions or incentives. The list of rewards is available in the shop account, under “Rewards”. You can select the reward you want to redeem, make sure to verify your delivery address and click on “order”. Please, note that the maximum period to redeem your rewards is up to three months. If you don’t redeem your rewards within the 3-month period, they will expire and will be listed under “Expired”, under the rewards tab.  

4.2 Get a “Device Bonus” with “Rewards” 

By participating in the “Rewards” promotion, you have the opportunity to receive a Healy World product free of charge as a bonus, depending on your qualification level.  

4.3 Rewards Conditions 

Devices obtained through the Fast Start promotion are considered a business gift and become the property of Healy World members. These devices are not to be resold and are given for the sole purpose of supporting the member in promoting their business within Healy World.  

5. SCOPE AND USE OF THE HEALY WORLD PACKAGES 

5.1 The Healy World Packages grants you the right to use the Healy Programs and other services contained therein (“the Service”). 

5.2 The Healy World Packages may not be used by any other person or entity. 

5.3 We may offer some Services on a monthly Package basis, individually or as a Package of different programs.  

6. DURATION AND CANCELLATION OF HEALY WORLD PACKAGES 

6.1 Terms and renewal of the Healy World Packages  

A paid Healy Package for your Healy or MagHealy has the minimum duration you choose when you sign the contract. The paid packages will automatically renew indefinitely depending upon the validity period of packages purchased, unless cancelled by you prior to renewal.  

The Healy World Packages come with the following validity term and automatically renews (wherever legally allowed) to provide you with a seamless and hassle-free experience:  

3-month Packages (automatically renewed for three months after expiry) 
6-month Packages (automatically renewed for six months after expiry) 
12-month Packages (automatically renewed by one month after expiry) 

6.2 Duration and renewal of the Business Suite Program  

The Business Suite program offers three distinct plans, each including a variety of modules: 

• Sharer Bundle 

• Team Builder Bundle 

• Leader Bundle  

Please be aware that the names of these programs are independent titles and do not correspond to the IHWM titles for Healy World members. 

Additionally, to register for the Business Suite programs, you must be in possession of a Healy device and use the HealAdvisor analysis app. You can only gain exclusive access to the Business Suite program with both products.  

Please note that access to the Business Suite lasts for 30 days. You can renew your access to the Business Suite program immediately after the 30 days, or at any time and as frequently as you wish. Each renewal will also last for 30 days. 

6.3 Cancellation of the Healy World Package  

You may cancel any Healy World Package(s) that you no longer wish to receive by simply clicking the button in your BackOffice, under Packages, or by sending us a message at contact.amer@healy.world. In event of a cancellation of renewal, the Packages purchased and running will continue to run till the end of its validity term. Please, be informed that if the Package is terminated at any time prior to the expiration of the Packages period, the payment made in advance will not be refunded for the unused period.  

6.4 Extension of the Healy World Package  

The possibility of extending a Package to the longer term is only possible after the current Packages have been cancelled. If a change is made to a Package with a longer term as part of an existing Packages, the monthly due date for payment for the first Packages remains in effect until expiry.  

7. UPDATES TO THE CONDITIONS OF THE PACKAGES OFFERS 

Healy World reserves the right to adjust the prices of its Packages at specific times to reflect variations in the costs associated with the provision of our services. These adjustments may be due to variations in production costs, licensing, technical implementation, customer support, distribution (including billing and payment processes, marketing), administrative and other operational costs, as well as governmental charges such as taxes and duties. 

In the event of a price increase, Healy World undertakes to inform its customers at least 30 days in advance via email, using the address provided during registration. This communication will include specific details of the right of customers to cancel their Package under these exceptional circumstances, the period notice, and the consequences of a termination not received in due time, which shall apply exclusively to price adjustments. If the Package is not cancelled, the new price shall apply to the user from the next due date of the Packages purchased.  

8. TERMS OF PAYMENT AND RESERVATION OF OWNERSHIP 

8.1 Payment methods available 

On our website www.colombia.healy.shop, we offer several secure payment options, including online payments: credit or debit cards : American Express, Visa, Master Card, as well as Diners, PSE, and cash payments at partner outlets via the Mercado Pago payment gateway. 

8.2 Pricing Policy 

Our Packages prices are clearly specified and are subject to change due to fluctuations in global price indices. If you are unhappy with any price adjustment, you have the option to cancel your Package. Packages payment must be made online at the time of order. Healy assumes no liability for any loss, damage or claim arising from suspension of service. 

8.3 Payment Options for Packages 

Packages fees must be paid by credit card before placing your first Package order. We accept a wide range of payment methods, credit or debit cards. It is important to note that the privacy policies of each payment provider apply. 

8.4 Payment Completion Conditions 

Payment must be made before the order is shipped. 

Ownership of the goods is transferred from the seller to the customer only when full payment has been received and confirmed by the company, ensuring that the funds have been fully cleared. 

9. SHIPPING POLICY 

Unless otherwise agreed in writing, the products are delivered FOB (Free On Board) to the selected carrier. 

10. CANCELLATION AND REFUND 

If you decide to cancel your purchase of a physical product, you have the right to do so within 14 days of receipt of the product, without giving any reason. To exercise this right, you must notify us in a clear statement. Products must be returned in their original condition and the refund will be made using the same payment method you used for the initial transaction, excluding shipping costs, unless the product is faulty. 

For a smooth refund process, please consider the following: we may withhold the refund until we have received the products back or until you have provided us with proof of return, whichever comes first. 

You are responsible for returning the goods without undue delay and in any event not later than fourteen (14) days after you have notified us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you send the goods back before the fourteen (14) days have expired. 

You shall only be liable for loss of value of the goods if this loss is due to unnecessary handling by you to inspect the condition, properties and functioning of the goods. 

We are committed to providing you with an easy refund experience and we aim to process your refund quickly. If you have any questions or need assistance, please do not hesitate to contact our customer service. 

It is your duty to inspect the goods immediately upon delivery and to notify us of any defects that can reasonably be detected. 

A product is considered defective if it does not perform as agreed at the time of delivery, including situations where the product: 

0. It does not match its description in advertising or elsewhere. 

1. It is not of the satisfactory quality that would reasonably be expected under the terms of the agreement. 

2. Not suitable for any purpose specified prior to purchase. 

This “Healy World Returns Policy” only applies to the return of defective products under the above conditions and remedies in accordance with the law are available if the product has been purchased within the last two (2) years. However, remedies are not available if the product becomes defective after two (2) years from purchase. 

NO COMMISSION WILL BE PAID TO YOUR SPONSOR FOR RETURNED ITEMS. 

11. OPERATIONAL STABILITY AND MAINTENANCE OF THE SYSTEM 

Healy World’s services are provided with the objective of ensuring maximum operational stability. However, Healy World assumes no responsibility for service interruptions caused by circumstances beyond its control. This includes, but is not limited to, power outages, equipment failures, problems with telecommunications connections, and other similar situations. Healy World undertakes to restore the service to normal operation in the shortest possible time in the event of any incident. 

Healy World reserves the right to make operational changes to the programs without prior notice, in order to make improvements or for any other reason, such as the development of software updates. It may be necessary on certain occasions to temporarily suspend access to the Packages services, generally at night, from 21:00 to 6:00 CET. In the event of scheduled interruptions, Healy World will endeavor to give sufficient notice of such breaks. 

12. OWNERSHIP AND UPDATES OF PROGRAMMS AND HEALY WORLD APPLICATION 

12.1 Ownership of Programs 

Full and exclusive title to the Healy programs and related custom software remains with Healy World, unless otherwise specifically agreed. Healy World has the right to assign its rights and responsibilities under this agreement to any subsidiary, associated business unit, or any affiliated entity or division at any time. Except as expressly mentioned, the rights and obligations under this agreement may not be assigned to any third party without the express written consent of the other party. In the event of such assignment, you will be given the right to terminate the contract. 

12.2 Updates and Modifications 

Healy World undertakes to provide updates to the Applications as necessary and appropriate, reserving the right to issue additional updates at its discretion. In addition, Healy World retains the right to modify the applications in a manner that it deems reasonably acceptable to the customer, for example, through the development and improvement of the user experience. This right includes both technical and content adjustments. 

12.3 LIMITATION OF HEALY WORLD’S LIABILITY 

Healy World has implemented reasonable precautions to ensure that the programs are free of malicious software. However, it cannot absolutely guarantee that the programs will always be free of such threats. Accordingly, to the fullest extent permitted by law, Healy World excludes all warranties of any kind, whether express or implied, with respect to the programs, including, but not limited to, any warranties of merchantability or fitness for a particular purpose. 

Healy World’s liability to the customer for loss or damage, whether direct or indirect, is excluded to the maximum extent permitted by applicable law. This limitation of liability does not apply in cases of death or personal injury resulting from negligence on the part of Healy, its employees or authorized agents, where there shall be no limit to liability. Other than in such cases, any liability of Healy shall be limited to the lesser of the payments made by the customer in the 12 months prior to the incident giving rise to the claim. 

FURTHER, THE DEVICES ARE NOT INTENDED TO CURE, TREAT, MITIGATE, DIAGNOSE OR PREVENT ANY DISEASE OR MEDICAL CONDITION. THE TERMS USED IN THE PROGRAMS AND INSTRUCTIONS DO NOT CONSTITUTE STATEMENTS REGARDING THEIR EFFECTS. 

14. RETURN POLICY FOR NON-DEFECTIVE PRODUCTS 

The return of non-defective products to the Company requires prior authorization. Healy World is not obliged to accept the return of non-defective products, make exchanges or issue credits without such prior authorization. To proceed with a return of non-defective products, the customer must first obtain written authorization from the Company. In the event of an authorized return, customer will receive a credit for the net invoiced value of the products or their current selling price at the time of return, whichever is less, subject to a fifteen percent (15%) restocking fee. 

15. LIMITED WARRANTY, INDEMNIFICATION 

15.1 After Sales Service 

The customer shall bear, at its own expense, all responsibilities related to the sale and after-sales service of the Products it has marketed. For any repair, only parts authorized by the Company shall be used. 

15.2 Scope of the Limited Warranty and Exclusion of Additional Warranties 

(a) The Company warrants that the Products comply with applicable laws and regulations and are free from defects in workmanship and materials. This warranty is valid for IHWM, its heirs, assigns and customers for the period specified. 

(b) The Company’s obligation under this warranty is limited to the repair or replacement free of charge of any defective Products, upon return in accordance with the terms of this warranty.  

(c) The Company will determine whether to repair or replace returned Products or parts.  

(d) The warranty expires 24 months from the date of purchase by the end user.  

(e) Unless otherwise agreed, the Company may modify its Products without obligation to apply such changes to products previously manufactured, except as required under this warranty.  

(f) This warranty does not cover products subject to misuse, abnormal wear and tear or improper handling.  

(g) Exclusion of Other Warranties: The warranties described are exclusive and in lieu of all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose or non-infringement. The Company shall not be liable for special, consequential, incidental, punitive or indirect damages, including, but not limited to, damages to third parties, loss of revenue, opportunity, use of the products, or claims of third parties for such damages, except in cases of death or personal injury where applicable law does not allow exclusion of liability. 

3. Cost of Return 

The customer shall pay a fixed administrative fee of 10 USD (US dollars). 

16. PROTECTION OF PRIVACY AND CONFIDENTIALITY 

16.1 Protection of Personal Data 

We are committed to protecting the privacy and security of your personal data. The collection, use and protection of your data is carried out in accordance with our Privacy Policy. By using our services, you consent to the processing of your data as described and for the purposes specified, including marketing communications. For further information, please see our privacy policy at https://colombia.healy.shop/privacy/.  

16.2 Security measures 

Healy World implements the necessary technical and organizational measures to ensure the protection and security of personal data, in accordance with legal requirements, preventing unauthorized access, disclosure, alteration or destruction of personal information. 

16.3 Confidentiality 

Healy World is committed to maintaining the confidentiality of personal information obtained and will not share it with third parties, except under the order of a court or competent regulatory authority and only to the extent strictly necessary. 

17. SINGLE SIGN-ON SERVICES (SSO) 

17.1 Implementation of OHS 

Healy World offers a single sign-on (SSO) system for customers to securely access various services and applications with a single ID, without the need for multiple registrations. Registration information is automatically and securely transferred to the system through a specialized interface. 

17.2 Responsibility of the customers 

Customers are responsible for the security of their access credentials and should avoid sharing these with third parties. Healy World reserves the right to modify or discontinue the SSO services at any time without prior notice, without assuming liability for damages arising from their use. 

17.3 Credential Management 

Customers can change their credentials or delete their account at any time. By using SSO authentication, they agree to these terms. 

18. GENERAL PROVISIONS 

18.1 Legal Compliance and Code of Conduct 

Failure to comply with these terms and conditions may lead to suspension or termination of your access to our services, without prejudice to any other legal rights or remedies we may have. 

The customer undertakes to comply with all applicable laws relating to the importation, sale and distribution of the Products, informing the Company of any legislative changes that may influence the marketing of the Products. Furthermore, the customer undertakes to defend and indemnify the Company against any legal infringement in the sale of the Products. 

18.2 Applicable Law and Arbitration 

For the resolution of any dispute, we invite you to first contact us directly to seek an amicable resolution. If a satisfactory resolution is not reached, disputes shall be submitted to arbitration under the laws of Colombia, unless expressly agreed otherwise. The interpretation and application of these Terms shall be governed exclusively by the laws of Colombia, in accordance with the provisions of the Colombian legal system. 

18.3 Validity of Terms 

The failure of either party to enforce these Terms shall not be construed as a waiver of any right or provision. If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be eliminated without affecting the remaining terms. These Terms do not create any form of partnership, employment, fiduciary or agency relationship between Healy World and customers. 

18.4 Modification of Terms 

Healy World reserves the right to modify these Terms and Conditions at any time. Amendments shall be effective immediately upon posting on the official website or upon notice to customers by other appropriate means. Continued use of Healy World’s services and products following the posting or notification of such modifications shall constitute the customer’s acceptance of the new terms. It is the responsibility of the customer to periodically review the Terms and Conditions to be informed of any changes. 

Status: July 2024